Refund Policy
Last updated: November 12, 2026
CODE Astoria is a premier nightlife and entertainment venue located at 20-30 Steinway St, Astoria, NY 11105, in Queens, New York. All ticket purchases, bottle service reservations, and payments made through CODE Astoria are subject to this Refund Policy. Please read the information below carefully before purchasing a ticket or making a reservation.
1. All Sales Are Final - All ticket sales, table reservations, and bottle service purchases are final and non-refundable. Once a purchase has been made, CODE Astoria will not issue a refund for any change of mind, change of plan, or failure to attend the event. Please review the event date, time, venue, and terms before confirming your purchase.
2. Event Postponement - If an event is postponed, your ticket(s) will generally be valid for the new date. If you are unable to attend the rescheduled event, a refund may be offered at CODE Astoria's sole discretion. Please contact us at info@codeastorianyc.com or (718) 726-1600 with your order details to discuss your purchase.
3. Event Cancellation - If an event is cancelled and not rescheduled, you may be eligible for a refund of the ticket price. In the event of a cancelled event, a refund of the ticket price will be offered. CODE Astoria will aim to inform affected guests of the cancellation and refund process as soon as possible via email or text message.
4. Event Modification - CODE Astoria reserves the right to change the lineup, schedule, or venue of any event. Changes to the lineup, schedule, or venue are not grounds for a refund, unless required by law.
5. Issuing a Refund - If a refund is issued, it will be returned to the original method of payment. Refunds are processed as quickly as possible, but cannot be guaranteed, if an event has complications or takes place during a busy period. Refunds do not include service fees or booking fees, which are non-refundable. Additionally, refunds will be processed based on the payment details on file, which should match the original purchase details.
6. Ticket Errors - In the case of any ticket errors (e.g. duplicate transactions, incorrect ticket prices), please contact CODE Astoria within 7 days of purchase to request a refund or assistance. Please provide proof of purchase or transaction details to assist with resolving the issue.
7. No-Show Policy - If you fail to attend the event or arrive late, you will not be entitled to a refund.
8. Age Requirements - CODE Astoria is a 21+ venue, and guests must adhere to applicable age restrictions. If you purchase a ticket but do not meet the age requirements, you may be denied entry without refund. It is the responsibility of the buyer to ensure that they are of legal age before purchasing a ticket. Tickets are non-refundable if you fail to meet the age requirements.
9. Chargebacks - If you initiate a chargeback for a purchase made through CODE Astoria, you may be subject to additional fees and costs related to the chargeback process. If a chargeback is initiated after a refund has already been issued, you will be liable for any additional fees or costs.
10. Contact Us - If you have any questions or need assistance with a refund, please don't hesitate to contact us at info@codeastorianyc.com or (718) 726-1600, or visit us at 20-30 Steinway St, Astoria, NY 11105.